Privacy Policy

We are committed to protecting and respecting your personal information and privacy.

This Policy explains when and why we collect personal information about you, how we use it, and how you can exercise your rights. We may update this Policy from time to time.

Any questions regarding this Policy and our privacy practices should be sent by email to support@medeikon.com or by writing to MedEikon Ltd, Unit D1e, Chobham, Woking, England, GU24 8HU

Who are we?

We are MedEikon Ltd, a company registered in England with company number 04008912.

Our quality and Information Security Systems have been reviewed and updated where necessary to ensure full compliance with current General Data Protection Regulation (GDPR).  In particular, our customer support processes and personnel training have been refined to ensure readiness to facilitate customer organisations in meeting their responsibilities with regard to data subjects’ rights, breach reporting, and record keeping.

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us or, occasionally, from third parties.

What type of information do we collect?

The personal information we collect may include your name, organisation, job title, email address, telephone number, postal address, enquiry details, job application information, and information about how you use our website.

How is your information used?

We may use your information:

• to carry out our obligations arising from any contracts entered into by you
• to seek your comments on the services we have provided
• to notify you of changes to our services
• to send you communications which you have requested or that may be of interest to you
• to process a job application
• for administrative and business purposes
• for advertising and analytical purposes
• in connection with our legal rights and obligations
• for certain additional purposes but only with your consent

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.

Who has access to your information?

We do not sell your personal information. We may share personal information with trusted service providers who process information on our behalf, where this is necessary for our business operations. Where we do this, we use written agreements requiring appropriate confidentiality, security and data protection safeguards.

You can choose

You can choose whether you receive marketing communications from us. Where required, we will ask for your consent, and you can opt out or update your preferences at any time by contacting us.

Your rights

You have the right to:

• access your personal information and to be informed about its use by us
• correct your personal information
• have your personal information deleted
• restrict the use of your personal information
• object to the use of your personal information
• complain to the Information Commissioner’s Office
• withdraw your consent to the use of your personal information
• ask for the personal information to be transferred

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at marketing@medeikon.com or by writing to MedEikon Ltd, Unit D1e, Chobham, Woking, England, GU24 8HU.

Security measures

We will ensure that your personal information is held securely.

Some of your “non-sensitive” details (such as your email address) may be transmitted over the Internet and this can never be guaranteed to be 100% secure.

‘Cookies’

Our websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies.

Other websites

Our websites may contain links to other websites which we do not own but this privacy policy only applies to our website. We are not responsible for the privacy policies or practices of other websites, even if you access them through links on our website.

Transferring your information outside of the EU

The information which you provide to us may be transferred to countries outside the European Union (“EU”) if any of our servers or our processors’ servers are located in such a country. These countries may not have equivalent information protection laws to those within the EU. By submitting your personal information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Website recording

We may use web site recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal information. Information collected in such a fashion is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this policy

We keep this policy under regular review. This policy was last updated 29th October 2024.

Our premises

We have CCTV cameras at our premises and at the front door.